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Personal Helpers and Mentors

RF PHaMs are no longer accepting referrals. 

The major focus of support to existing participants is to support their access the NDIS or provide continuity of service if ineligible for NDIS.

Support offered to access NDIS includes;

  • assistance with Application Request Form (ARF) documentation.
  • undertaking WHODAS assessments
  • writing support letters on behalf of participants
  • facilitating appointments as necessary.

PHaMs workers will also support those participants deemed Eligible for NDIS to prepare for their first plan meeting.

For those participants deemed ineligible PHaMs for NDIS, staff will provide continuity of service through linkage with providers, group activities and future planning.


NDIS Supported Independent Living – Residential Recovery Program

Our Residential Recovery Program provides a range of supported accommodation for people with severe and enduring mental illnesses and associated psychosocial disability. Our homes offer residents a comfortable and homely opportunity to live alongside people, begin to make friends, regain and build on strengths and connect with the community.   We work in partnership with mental health services, primary care providers, family members and other agencies chosen by individuals.

We focus on individual resident aspirations and assist them to live the life they wish to live.  We recognise that this is their home, and ensure all aspects of the program are individually focused and driven by the needs of the residents, not the needs of the program.  We use a strength based recovery focused approach when supporting residents with;

  • Building relationships including house mates, family, friends and others
  • Participation in meaningful activities and past times
  • Personal self-care, grooming and hygiene
  • Cleaning and maintaining their home
  • Managing their money
  • Moving within the community
  • Preparing meals
  • Maintaining health and well being
  • Shopping for groceries and necessities
  • Taking prescribed medications
  • Building confidence in using the telephone or other form of communication


NDIS Support Coordination and other supports

Richmond Fellowship ACT provides a number of supports funded through an individual’s NDIS plan. These include;

  • Support Coordination – this service will benefit people who require active and ongoing support due to their episodic and complex needs. It includes assistance with sourcing and linking people with the right providers to meet their needs, coordinating these supports, resolving crises and building on developing participant resilience in their own network and community.
  • Capacity Building – peer mentoring,  individual skills development and training to support community, social and recreational participation and working towards personal recovery goals.
  • Assistance to access to community, social and recreational activities – provision of support to enable participants to independently engage in community, social and recreational activities.


Our approach with carers and significant others

We acknowledge that we are involved with people for varying lengths of time and that families have often been involved for many years. This involvement can mean that carers also have mental health issues with the stress and uncertainty of what is happening with their family members.

Standard 7 of the National Standards for Mental Health Services relates to Carers.  In practice we  support this standard by;

  • Identifying carers and family members when a participant is referred or enters our program
  • Actively seek participants consent to inform and involve their carer in their care / support
  • Actively involve the carer in assessment processes and ongoing reviews
  • Acknowledge the carers role and feedback
  • Support carers with information (if consent is provided) or at least with supports and information of a generic form if no consent is provided
  • Recognise and support (where possible) carers needs
  • Holding and encouraging a friends and family day