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Personal Helpers and Mentors

RF PHaMs are no longer accepting referrals. 

The major focus of support to existing participants is to support their access the NDIS or provide continuity of service if ineligible for NDIS.

Support offered to access NDIS includes;

  • assistance with Application Request Form (ARF) documentation.
  • undertaking WHODAS assessments
  • writing support letters on behalf of participants
  • facilitating appointments as necessary.

PHaMs workers will also support those participants deemed Eligible for NDIS to prepare for their first plan meeting.

For those participants deemed ineligible PHaMs staff will provide continuity of service through linkage with providers, group activities, future planning.


Residential Recovery Program

We know that isolation, loneliness and social exclusion are sad but common issues faced by people with mental health issues. Our homes offer residents a comfortable and homely opportunity to live alongside people, begin to make friends, regain and build on strengths and connect with the community.

RFACT long to medium term supported accommodation program has a number of shared houses  across the ACT.  Staff are available on site 24 hours a day. All homes are close to local amenities and public transport. Residents will be supported by experienced and qualified staff to support and develop the skills and capabilities to live independently. Support provided will be based on the use of the recovery star assessment and a plan will be developed prioritising resident needs and wishes.
We focus on individual resident aspirations and assist them to live the life they wish to live. We take a recovery focused approach in supporting residents to:
• be active and central to decisions about their support and have as much control over this support as possible;
• take part in activities they determine and value;
• live in accommodation that promotes their dignity, independence and recovery; and
• achieve new levels of self-confidence and independence.

Eligiblity Criteria:

Have a mental illness with associated psychosocial disability and,

  • Are eligible for the NDIS scheme and require Supported Independent Living funding
  • Are active and willing to receive support from Richmond Fellowship staff and clinical support services including recovery planning
  • Are willing to participate in household tasks and meetings
  • Are able to understand and willing follow the house rules


NDIS Support Coordination and other supports

Richmond Fellowship ACT provides a number of supports funded through an individual’s NDIS plan. These include;

  • Support Coordination – this service will benefit people whorequire active and ongoing support due to their episodic and complex needs. It includes assistance with sourcing and linking people with the right providers to meet their needs, coordinating these supports, resolving crises and building on developing participant resilience in their own network and community.
  • Capacity Building – individual skills development and training to support community, social and recreational participation and working towards personal recovery goals.
  • Assistance to access to community, social and recreational activities – provision of support to enable
    participants to independently engage in community, social and recreational activities.